[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"cheat-sheet---en":3,"domain-info---en":3,"topic-info----en":3,"next-aws-certified-cloud-practitioner-billing-pricing-and-support-support-and-resources-trusted-advisor-and-health-en":4,"lesson-aws-certified-cloud-practitioner-billing-pricing-and-support-support-and-resources-trusted-advisor-and-health-en":18,"prev-aws-certified-cloud-practitioner-billing-pricing-and-support-support-and-resources-trusted-advisor-and-health-en":28},null,{"locked":5,"reason":6,"meta":7,"item":3},true,"paywall",{"title":8,"description":9,"isFree":10,"estimatedMinutes":11,"difficulty":12,"learningObjectives":13},"AWS Partner Network and AWS Marketplace","Learn how the AWS Partner Network connects you with companies that build and deliver AWS solutions, and how AWS Marketplace lets you find, buy, and deploy third-party software billed through your AWS account.",false,14,"beginner",[14,15,16,17],"Explain what the AWS Partner Network (APN) is and who joins it","Describe the partner paths and the Select, Advanced, and Premier tiers","Explain what AWS Marketplace is and what you can buy there","Compare when you would use the AWS Partner Network versus AWS Marketplace",{"locked":5,"reason":6,"meta":19,"item":3},{"title":20,"description":21,"isFree":10,"estimatedMinutes":22,"difficulty":12,"learningObjectives":23},"AWS Trusted Advisor and AWS Health","Learn how AWS Trusted Advisor checks your account against best practices across five categories, and how the AWS Health Dashboard tells you about service events and account-specific issues.",15,[24,25,26,27],"Explain what AWS Trusted Advisor does and name its five check categories","Describe which support plans get core Trusted Advisor checks versus the full set","Explain the difference between the service health view and the account health view in the AWS Health Dashboard","Identify which tool to use to check for AWS service events versus issues affecting your own resources",{"locked":10,"reason":3,"meta":29,"item":39},{"title":30,"description":31,"isFree":5,"estimatedMinutes":32,"difficulty":12,"learningObjectives":33},"AWS Support Plans","Compare the AWS Support plans, from free Basic Support to Enterprise, and learn what each one includes: response times, contact methods, Technical Account Managers, and Concierge support.",16,[34,35,36,37,38],"Explain what every AWS account gets for free with Basic Support","Compare the Developer, Business, Enterprise On-Ramp, and Enterprise plans","Match a support need to the plan that meets it, including response times and contact methods","Identify which plans include a Technical Account Manager and Concierge support","Describe how AWS Support is priced",{"id":40,"title":30,"body":41,"description":31,"difficulty":12,"estimatedMinutes":32,"extension":483,"infographics":484,"isFree":5,"learningObjectives":495,"meta":496,"navigation":5,"path":497,"quiz":498,"seo":550,"stem":551,"__hash__":552},"courses/courses/aws-certified-cloud-practitioner/en/domains/04-billing-pricing-and-support/03-support-and-resources/01-aws-support-plans.md",{"type":42,"value":43,"toc":467},"minimark",[44,49,53,56,60,63,66,70,73,89,92,96,99,110,113,117,120,137,140,144,147,161,164,168,171,185,188,192,195,295,298,302,425,430,434,437,441],[45,46,48],"h2",{"id":47},"why-support-plans-matter","Why support plans matter",[50,51,52],"p",{},"When something breaks at 2 a.m. or a bill looks wrong, the help you get depends on the AWS Support plan you chose. AWS sells support as tiered plans, and each higher tier adds faster response times, more ways to reach a human, and deeper account guidance. The exam tests whether you can match a business need to the right plan, so the goal here is to know what each plan includes and where the lines between them fall.",[50,54,55],{},"Every AWS account already has a plan: Basic Support, which is free. The other plans add technical support and pay for themselves on bigger or more critical workloads.",[45,57,59],{"id":58},"how-aws-support-is-priced","How AWS Support is priced",[50,61,62],{},"Basic Support costs nothing and is included with every account. The paid plans (Developer, Business, Enterprise On-Ramp, and Enterprise) are billed monthly. There is no long-term contract, so you can move up or down as your needs change.",[50,64,65],{},"The monthly charge for a paid plan is the greater of two numbers: a fixed minimum for that plan, or a percentage of your monthly AWS usage. The percentage is tiered, so it drops as your spend grows. The practical effect is that support cost scales with the size of your AWS footprint, which fits the same pay-as-you-go logic as the rest of AWS.",[45,67,69],{"id":68},"basic-support","Basic Support",[50,71,72],{},"Basic Support is the free plan on every account. It covers the essentials and nothing more:",[74,75,76,80,83,86],"ul",{},[77,78,79],"li",{},"One-on-one help with account and billing questions",[77,81,82],{},"Service quota (limit) increase requests",[77,84,85],{},"Access to documentation, technical papers, and the support forums",[77,87,88],{},"A core set of AWS Trusted Advisor checks and AWS service health checks",[50,90,91],{},"What Basic does not include is technical support cases. If you need an engineer to help debug your architecture, you need a paid plan.",[45,93,95],{"id":94},"developer-support","Developer Support",[50,97,98],{},"Developer Support is aimed at people building and testing on AWS, not running production yet. It adds technical support, but on a lighter footing:",[74,100,101,104,107],{},[77,102,103],{},"Email access (web cases) to a Cloud Support Associate during business hours",[77,105,106],{},"One primary contact who can open an unlimited number of cases",[77,108,109],{},"Response times of under 24 hours for general guidance and under 12 hours when your system is impaired",[50,111,112],{},"Developer is a good fit for early development and experimentation where a few hours of wait is acceptable and there is no production system at risk.",[45,114,116],{"id":115},"business-support","Business Support",[50,118,119],{},"Business Support is the first plan built for running production workloads, and it is the most common paid plan. It opens up full access:",[74,121,122,125,128,131,134],{},[77,123,124],{},"24/7 access to Cloud Support Engineers by phone, chat, and email",[77,126,127],{},"Any IAM user can open cases (not just one named contact)",[77,129,130],{},"The full set of AWS Trusted Advisor checks across all categories",[77,132,133],{},"The AWS Support API, so you can automate case management and Trusted Advisor",[77,135,136],{},"Faster response times that now cover production: under 4 hours for a production system impaired and under 1 hour for a production system down",[50,138,139],{},"Business is the entry point for the response times and round-the-clock contact that production systems need. It has no Technical Account Manager, but it covers the core operational needs of most companies.",[45,141,143],{"id":142},"enterprise-on-ramp","Enterprise On-Ramp",[50,145,146],{},"Enterprise On-Ramp sits between Business and Enterprise for companies that need more than Business but are not ready for full Enterprise. It includes everything in Business, plus:",[74,148,149,152,155,158],{},[77,150,151],{},"A pool of Technical Account Managers you can draw on (not one assigned to you)",[77,153,154],{},"The AWS Concierge support team for billing and account help",[77,156,157],{},"Under 30 minutes response time for a business-critical system down",[77,159,160],{},"A yearly architectural or operational review and AWS Infrastructure Event Management",[50,162,163],{},"Enterprise On-Ramp suits workloads that are important but not yet at the scale that justifies a dedicated TAM.",[45,165,167],{"id":166},"enterprise-support","Enterprise Support",[50,169,170],{},"Enterprise Support is the top plan, for organizations running large or business-critical workloads. It includes everything in Enterprise On-Ramp, plus the highest level of access:",[74,172,173,176,179,182],{},[77,174,175],{},"A designated Technical Account Manager (TAM) who knows your account and acts as your main technical contact",[77,177,178],{},"The fastest response time: under 15 minutes for a business-critical system down",[77,180,181],{},"The AWS Concierge support team",[77,183,184],{},"AWS Infrastructure Event Management, Well-Architected reviews, and proactive guidance",[50,186,187],{},"The designated TAM is the headline difference. They provide ongoing, proactive guidance, coordinate access to AWS experts, and help you plan for big events, rather than just answering cases after something breaks.",[45,189,191],{"id":190},"response-times-at-a-glance","Response times at a glance",[50,193,194],{},"Response time is the clearest way to tell the plans apart. The targets get faster as the severity of the case rises and as you move up the plans.",[196,197,198,219],"table",{},[199,200,201],"thead",{},[202,203,204,208,211,214,216],"tr",{},[205,206,207],"th",{},"Case severity",[205,209,210],{},"Developer",[205,212,213],{},"Business",[205,215,143],{},[205,217,218],{},"Enterprise",[220,221,222,237,251,266,280],"tbody",{},[202,223,224,228,231,233,235],{},[225,226,227],"td",{},"General guidance",[225,229,230],{},"\u003C 24 hours",[225,232,230],{},[225,234,230],{},[225,236,230],{},[202,238,239,242,245,247,249],{},[225,240,241],{},"System impaired",[225,243,244],{},"\u003C 12 hours",[225,246,244],{},[225,248,244],{},[225,250,244],{},[202,252,253,256,259,262,264],{},[225,254,255],{},"Production system impaired",[225,257,258],{},"not covered",[225,260,261],{},"\u003C 4 hours",[225,263,261],{},[225,265,261],{},[202,267,268,271,273,276,278],{},[225,269,270],{},"Production system down",[225,272,258],{},[225,274,275],{},"\u003C 1 hour",[225,277,275],{},[225,279,275],{},[202,281,282,285,287,289,292],{},[225,283,284],{},"Business-critical system down",[225,286,258],{},[225,288,258],{},[225,290,291],{},"\u003C 30 minutes",[225,293,294],{},"\u003C 15 minutes",[50,296,297],{},"Basic Support is not in this table because it does not include technical support cases.",[45,299,301],{"id":300},"comparing-the-plans","Comparing the plans",[196,303,304,322],{},[199,305,306],{},[202,307,308,311,314,316,318,320],{},[205,309,310],{},"Feature",[205,312,313],{},"Basic",[205,315,210],{},[205,317,213],{},[205,319,143],{},[205,321,218],{},[220,323,324,341,359,376,393,409],{},[202,325,326,329,332,335,337,339],{},[225,327,328],{},"Price",[225,330,331],{},"Free",[225,333,334],{},"Paid",[225,336,334],{},[225,338,334],{},[225,340,334],{},[202,342,343,346,349,352,355,357],{},[225,344,345],{},"Technical support",[225,347,348],{},"No",[225,350,351],{},"Email, business hours",[225,353,354],{},"24/7 phone, chat, email",[225,356,354],{},[225,358,354],{},[202,360,361,364,367,369,372,374],{},[225,362,363],{},"Trusted Advisor",[225,365,366],{},"Core checks",[225,368,366],{},[225,370,371],{},"Full checks",[225,373,371],{},[225,375,371],{},[202,377,378,381,383,385,387,390],{},[225,379,380],{},"Technical Account Manager",[225,382,348],{},[225,384,348],{},[225,386,348],{},[225,388,389],{},"Pool of TAMs",[225,391,392],{},"Designated TAM",[202,394,395,398,400,402,404,407],{},[225,396,397],{},"Concierge support",[225,399,348],{},[225,401,348],{},[225,403,348],{},[225,405,406],{},"Yes",[225,408,406],{},[202,410,411,414,417,419,421,423],{},[225,412,413],{},"Fastest response",[225,415,416],{},"n/a",[225,418,244],{},[225,420,275],{},[225,422,291],{},[225,424,294],{},[426,427],"infographic",{"alt":428,"slug":429},"A side-by-side comparison of the five AWS Support plans from Basic to Enterprise, showing the main feature each higher tier adds, including the Technical Account Manager and Concierge support.","support-plans-comparison",[45,431,433],{"id":432},"a-note-on-recent-changes","A note on recent changes",[50,435,436],{},"AWS has announced changes to its support plan lineup. Developer and Business Support are being replaced by a plan called Business Support+, and Enterprise On-Ramp customers are being moved into Enterprise Support, with these changes taking full effect on January 1, 2027. The current CLF-C02 exam still uses the classic five plans covered above (Basic, Developer, Business, Enterprise On-Ramp, and Enterprise), so study those names and features for the exam. It is just worth knowing that the live AWS console may show newer plan names.",[45,438,440],{"id":439},"exam-tips","Exam tips",[74,442,443,446,449,452,455,458,461,464],{},[77,444,445],{},"Basic Support is free, on every account, and covers account, billing, and quota increases but no technical support cases.",[77,447,448],{},"Developer Support adds email (business hours) technical support for building and testing.",[77,450,451],{},"Business Support is the first plan with 24/7 phone, chat, and email, the full Trusted Advisor check set, the Support API, and production response times (under 1 hour for a production system down).",[77,453,454],{},"A designated Technical Account Manager (TAM) is the headline benefit of Enterprise Support. Enterprise On-Ramp gives a pool of TAMs.",[77,456,457],{},"The Concierge support team comes with Enterprise On-Ramp and Enterprise only.",[77,459,460],{},"Response times for business-critical down: under 30 minutes (Enterprise On-Ramp) and under 15 minutes (Enterprise).",[77,462,463],{},"Support is priced monthly as the greater of a minimum or a percentage of your AWS usage, with no long-term contract.",[77,465,466],{},"Watch for keywords: \"designated TAM\" points to Enterprise, \"pool of TAMs\" to Enterprise On-Ramp, and \"24/7 phone support\" or \"production system down in 1 hour\" to Business.",{"title":468,"searchDepth":469,"depth":469,"links":470},"",3,[471,473,474,475,476,477,478,479,480,481,482],{"id":47,"depth":472,"text":48},2,{"id":58,"depth":472,"text":59},{"id":68,"depth":472,"text":69},{"id":94,"depth":472,"text":95},{"id":115,"depth":472,"text":116},{"id":142,"depth":472,"text":143},{"id":166,"depth":472,"text":167},{"id":190,"depth":472,"text":191},{"id":300,"depth":472,"text":301},{"id":432,"depth":472,"text":433},{"id":439,"depth":472,"text":440},"md",[485],{"slug":429,"concept":486,"style":487,"aspectRatio":488,"labels":489},"An escalating ladder of the five AWS Support plans, climbing from free Basic to Enterprise, where each step adds one headline feature and a faster response time. Basic starts with no technical cases, Developer adds business-hours email, Business adds 24/7 contact with a 1-hour production-down target, On-Ramp adds a pool of TAMs at 30 minutes, and Enterprise tops out with a designated TAM at 15 minutes. The orange accent marks the Business step, the first rung built for production workloads and the most common paid plan. The takeaway: match the workload's criticality to the lowest step whose response times and contact channels cover it.","comparison","16:9",[490,491,492,493,494],"Basic: free, no technical cases","Developer: email support, business hours","Business: 24/7, prod down \u003C 1 hr","On-Ramp: TAM pool, \u003C 30 min","Enterprise: designated TAM, \u003C 15 min",[34,35,36,37,38],{},"/courses/aws-certified-cloud-practitioner/en/domains/04-billing-pricing-and-support/03-support-and-resources/01-aws-support-plans",{"passingScore":499,"questions":500},70,[501,510,514,518,526,534,542],{"question":502,"type":503,"options":504,"correctAnswer":506,"explanation":509},"What does every AWS account get for free with Basic Support?","single",[505,506,507,508],"24/7 phone access to Cloud Support Engineers","Account and billing support, service quota increases, documentation, and AWS Trusted Advisor core checks","A designated Technical Account Manager","One-hour response times for production outages","Basic Support is included with every account and covers account and billing questions, service quota increase requests, documentation, the support forums, and a core set of Trusted Advisor checks. Technical support cases, fast response times, and a TAM all require a paid plan.",{"question":511,"type":503,"options":512,"correctAnswer":218,"explanation":513},"Which AWS Support plan is the lowest tier that includes a designated Technical Account Manager (TAM)?",[213,210,218,143],"A designated TAM comes with the Enterprise plan. Enterprise On-Ramp gives you access to a pool of TAMs rather than one assigned to you, and Business and Developer have no TAM at all.",{"question":515,"type":503,"options":516,"correctAnswer":213,"explanation":517},"A company runs a production workload and needs a guaranteed response of under one hour when that production system goes down. What is the lowest-cost plan that meets this?",[210,213,143,218],"Business Support is the entry point for production response times: under 4 hours for a production system impaired and under 1 hour for a production system down. Developer Support does not cover production response targets, and the Enterprise tiers cost more than Business.",{"question":519,"type":503,"options":520,"correctAnswer":522,"explanation":525},"How can you contact AWS Support under the Developer plan?",[521,522,523,524],"24/7 by phone, chat, and email","By email (web cases) during business hours","Only through the community forums","Through a designated Technical Account Manager","Developer Support gives you email-based access to a Cloud Support Associate during business hours. Round-the-clock phone and chat access begins with the Business plan.",{"question":527,"type":528,"options":529,"correctAnswers":532,"explanation":533},"Which features are included with the Business Support plan? (Select all that apply.)","multiple",[124,530,531,507],"The full set of AWS Trusted Advisor checks","Access to the AWS Support API",[124,530,531],"Business Support adds 24/7 multi-channel access, the full Trusted Advisor check set, and the Support API for automation. A designated Technical Account Manager is an Enterprise-only benefit.",{"question":535,"type":503,"options":536,"correctAnswer":539,"explanation":541},"The AWS Concierge support team is included with which plans?",[537,538,539,540],"All paid plans","Developer and Business","Enterprise On-Ramp and Enterprise","Basic only","The Concierge team, which handles billing and account questions for large customers, is included with Enterprise On-Ramp and Enterprise. The lower plans do not include it.",{"question":543,"type":503,"options":544,"correctAnswer":546,"explanation":549},"How is AWS Support priced for the paid plans?",[545,546,547,548],"A flat yearly fee that is the same for every customer","Charged monthly as the greater of a minimum fee or a percentage of your AWS usage, with no long-term contract","A one-time purchase that never recurs","Free, because all support is included with every account","Paid support plans are billed monthly at the greater of a plan minimum or a tiered percentage of your monthly AWS spend, so the cost scales with how much you use. There is no long-term contract, so you can change plans as your needs change.",{"title":30,"description":31},"courses/aws-certified-cloud-practitioner/en/domains/04-billing-pricing-and-support/03-support-and-resources/01-aws-support-plans","srPFbi40u1eDvkTbOL_BOcj0_OYu9rL5-2JvyBSrDAQ"]