Our Promise
Syllaro Academy offers a money-back guarantee for 30 days after purchase for eligible paid Courses purchased through Gumroad.
If a purchased Course does not meet your needs, request a refund within 30 days from the purchase date. The policy is intentionally simple so customers can try the Course without unnecessary risk.
Eligibility
You are eligible for a refund when all of the following are true:
- The Course was purchased through Gumroad.
- The refund request is submitted within 30 days from the purchase date.
- The Purchase has not already been refunded, reversed, charged back, or transferred.
- The request is connected to a personal Course purchase, not account sharing, resale, piracy, automated extraction, or another abusive pattern.
The refund window lasts 30 days and starts on the date shown on the Gumroad receipt.
How to Request a Refund
To request a refund, email:
Include the Gumroad order ID, the email address used at checkout, and the Course name.
You may also request help from Gumroad directly through the receipt email or Gumroad purchase support flow. Gumroad handles payment processing and may process the refund through the original Gumroad transaction.
Processing Time
Approved refunds are processed through Gumroad and returned to the original payment method where possible.
Gumroad refund timing can vary by bank, card network, payment method, and country. Refunds commonly take 5 to 10 business days to appear after Gumroad processes them, but some payment methods may take longer.
Once funds are returned, Syllaro Academy may revoke access to the refunded Course.
What Counts as Reasonable Use vs Abuse
The refund policy is no-questions-asked for eligible requests submitted within 30 days. Syllaro Academy does not require customers to prove dissatisfaction or complete a support process before receiving an eligible refund.
Reasonable use includes:
- Buying a Course and deciding it is not the right fit.
- Trying lessons, quizzes, progress tracking, notes, or certificate features before deciding.
- Requesting a refund because the Course format, depth, language, or learning style does not meet your needs.
Abuse includes:
- Repeated buy-and-refund patterns across one or more Accounts.
- Creating multiple Accounts to reuse the guarantee.
- Sharing, copying, scraping, recording, reselling, or redistributing Course Content before requesting a refund.
- Coordinating refunds for a group while retaining copied Course Content.
- Using chargebacks as a substitute for contacting support when support is reasonably available.
Persistent abuse may result in Account closure, refusal of future purchases, or other action needed to protect the Service. This does not remove any non-waivable consumer rights that may apply in your jurisdiction.
Subscriptions
Syllaro Academy does not currently sell subscription products. Current launch Course access is sold as a one-time purchase through Gumroad.
If subscription products are added later, the subscription checkout page and this policy will explain renewal, cancellation, and refund rules before purchase.
Chargebacks
If something is wrong with a purchase, contact support@syllaro-academy.com first. A support request is usually faster than a card chargeback and gives Syllaro Academy and Gumroad a chance to fix access, correct an email mismatch, or process a normal refund.
Chargebacks are often slower for customers and can harm the payment processor relationship that keeps the Service available. Syllaro Academy does not retaliate against customers for filing a chargeback, but access to the refunded or charged-back Course is revoked once the funds are returned or the transaction is reversed.
Syllaro Academy may respond to chargebacks with relevant evidence such as the Gumroad receipt, access logs, refund policy, support history, and Course access status.
Trademark and Brand Disputes
Refund requests are separate from trademark, copyright, brand, or other intellectual property disputes.
Issuing or receiving a refund does not waive Syllaro Academy's intellectual property rights, a customer's lawful rights, or any claim that either side may have about unauthorized use of a brand, trademark, course material, account, or payment method.
Changes to This Policy
Syllaro Academy may update this Refund Policy when the Service, checkout provider, product model, legal requirements, or refund operations change.
The latest version will be posted at https://www.syllaro-academy.com/refund with the last reviewed date. A refund request is generally evaluated under the policy in effect on the purchase date unless a later version is more favorable to the customer or applicable law requires otherwise.
Contact
For refund requests or refund policy questions, contact: